Terms and Conditions

These terms and conditions explain the rules that apply when you access or use the Wild Casino website, create or use a player account, play games, take part in promotions, and use any related services we make available (together, the “services”).

By visiting the site, registering an account, depositing, playing, or otherwise using the services, you agree to follow these conditions of use. This page is designed to set clear expectations around rights, responsibilities, and how the platform is operated so you can play with confidence and clarity.

Who can use Wild Casino (age, location, and legality)

Wild Casino is intended for adults only. You must be of legal gambling age in your jurisdiction to register and use the services.

You are responsible for making sure that online gambling is lawful where you are located and that you are permitted to use our services. Access may be restricted or unavailable in certain countries or regions, and we may limit availability based on regulatory, technical, or risk considerations.

Account setup rules that keep play fair

To create an account, you must provide accurate, complete, and up-to-date information. Your account must be registered in your own name, and you should maintain your details so we can contact you and process payments correctly.

We may limit the number of accounts a person, household, device, or payment method may use. Where multiple accounts are not permitted, creating or using more than one account (including through different emails, identities, devices, or payment methods) may result in account restrictions and the loss of eligibility for promotions.

Identity checks (KYC) and why they may be required

To protect players and comply with applicable standards, we may request information or documents to verify details such as:

• Your identity and age
• Your address or location
• Ownership of a payment method or wallet
• Account security details, deposit and withdrawal activity, or promotion eligibility

Verification may be requested at registration, before a withdrawal is approved, during promotion play, or whenever unusual or high-risk activity is identified. If verification cannot be completed within a reasonable time, we may limit certain account functions (such as withdrawals or bonus eligibility) until it is resolved.

Your account is personal - protect it

You are responsible for keeping your login details confidential and for all activity that takes place through your account, whether authorized by you or not.

Your account is personal and may not be shared, transferred, sold, or used by someone else or on behalf of someone else. If you believe your account has been accessed without permission, contact support as soon as possible so we can help secure it.

Deposits, withdrawals, and how balances work

Wild Casino offers a range of payment options, which may include card methods, bank services, checks, and cryptocurrencies. Availability can vary depending on your location, your payment provider, and operational requirements. Processing times and limits may also vary by method and by account status.

Withdrawal requests may be reviewed before approval. As part of routine processing, we may apply reasonable checks to confirm identity, payment method ownership, bonus status, and the legitimacy of the transaction. Where needed, we may ask for additional information before completing a deposit or withdrawal.

Your on-site balance may include cash funds and bonus funds. Bonus funds are typically subject to additional rules and may not be withdrawable until the applicable playthrough requirements are completed.

Bonus rules you should know before opting in

Bonuses, free spins, and promotional offers can be a great add-on, but they come with bonus terms that apply in addition to these platform rules. The specific promotion page or message will describe the details for that offer, and those details govern your participation.

Common promotion conditions may include eligibility requirements, minimum deposit rules, wagering (playthrough) requirements, game contribution rules, time limits, maximum bet limits during playthrough, and maximum cashout rules.

Examples of rules that may apply at Wild Casino include:

• Bonuses can be “sticky,” meaning bonus funds cannot be withdrawn until wagering requirements are met.
• Many promotions expire if playthrough is not completed within a stated period (often 30 days).
• Game contribution rates may differ by game type, and some games may contribute less (or not at all) toward wagering. Progressive jackpot games and some live casino titles may be excluded from certain bonus calculations.
• A maximum cashout rule may apply to some promotions (commonly up to 10x the bonus amount, depending on the offer).
• Withdrawal method limits may apply (for example, cryptocurrency withdrawals may be capped at a higher amount than some traditional methods).

Always read the promotion’s specific rules before claiming. If there is a conflict between these service terms and a specific promotion’s rules, the promotion’s rules will apply for that promotion.

Game access, updates, and service availability

We aim to provide stable access to our games and services, but availability can depend on factors such as your device, browser, internet connection, location, software provider updates, scheduled maintenance, and technical issues.

Some games, promotions, features, or payment methods may be added, removed, suspended, or limited over time. We do not guarantee that any particular game, feature, bonus, or payment method will be available in every country or at every moment.

Fair play standards and prohibited behavior

Using the platform means playing responsibly and honestly. You agree not to:

• Use the services for any unlawful purpose
• Provide false, misleading, or incomplete information
• Engage in fraud, collusion, or attempts to gain an unfair advantage
• Abuse chargebacks, reversals, or payment disputes to bypass normal deposit and withdrawal rules
• Exploit promotions in a way that violates the promotion rules or the intent of the offer (including coordinated play, manipulation, or exploiting errors)
• Attempt to manipulate game outcomes, platform systems, or promotion mechanics
• Use unauthorized software, scripts, bots, or automated methods that interfere with normal play or platform operation
• Allow another person to access or use your account

These rules exist to protect players and keep gameplay and promotions fair for everyone.

When Wild Casino may limit service or take action

If we reasonably believe that the rules have been broken, verification is incomplete, account information is inaccurate, or the services are being misused, we may take measured steps to protect the platform and players. Depending on the situation, this can include:

• Limiting certain account features (such as deposits, withdrawals, or promotion access)
• Holding transactions for review while checks are completed
• Voiding a bonus or promotional benefit where promotion rules were not followed
• Closing an account where necessary to address repeated or serious misuse

We aim to handle these situations in a balanced and reasonable way, based on the information available.

Handling errors, incorrect displays, and technical problems

From time to time, mistakes can happen - including incorrect balances, display errors, bonus miscalculations, game malfunctions, interrupted sessions, or pricing and payout errors caused by technical issues.

Where an obvious error or system issue occurs, we reserve the right to correct it and to address the impact in a fair and reasonable manner. This may include adjusting an incorrect balance, reversing an incorrect credit, or voiding affected wagers where appropriate. If you notice something that doesn’t look right, contact support promptly so it can be reviewed.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun, consider taking a break or using available responsible gaming tools or account restrictions where offered.

For guidance and support options, please review our Responsible Gaming page.

Intellectual property and acceptable use of site content

The Wild Casino website, including its design, branding, text, graphics, software elements, and other original materials, is owned by Wild Casino or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where permitted by law for personal, non-commercial use.

Third-party game providers and linked services

Some parts of the platform may be delivered by third-party providers, including game studios, payment processors, identity verification services, and other technical partners. Their systems may have their own operational limits, availability windows, and service interruptions.

Where the platform links to or integrates with third-party services, those services may be subject to additional terms and privacy practices. Wild Casino is not responsible for third-party outages or issues outside our reasonable control.

Liability limits in plain language

We work to operate the platform responsibly, but we cannot accept responsibility for every type of loss or disruption. To the extent permitted by applicable law, Wild Casino is not liable for losses or damages arising from:

• Service interruptions, delays, or system downtime
• User error, forgotten passwords, or unauthorized access caused by failure to protect login details
• Device, browser, or internet connectivity issues
• Failures or delays caused by third-party providers (including payment networks and game providers)
• Events outside reasonable control (for example, major technical failures or force majeure events)
• Misuse of the services or breach of these platform rules

Nothing in this section limits rights that cannot be limited under applicable law.

No promises of uninterrupted or error-free service

The website, games, and services are provided on an “as is” and “as available” basis. While we aim for a smooth experience, we cannot guarantee uninterrupted access, continuous availability, or error-free operation at all times.

Updates to these service terms

We may update these terms from time to time to reflect operational changes, security improvements, or legal and compliance needs. The most current version will be posted on the website and will apply from the date it is published, unless stated otherwise.

Continuing to use the services after an update means you accept the updated terms, so we encourage you to review this page periodically.

Other policies that work alongside these rules

These platform rules should be read together with related policies and pages that may apply to your use of Wild Casino, including our Privacy Policy, promotion-specific bonus rules, cookie information, and any AML/KYC-related notices we publish where applicable.

Contacting Wild Casino support

If you have questions about these terms, your account, a transaction, or a promotion, you can reach Wild Casino support through:

• Live chat (when available on the site)
• Email: cs@wildcasino.ag
• FAQ section on the website

Using Wild Casino means following clear, practical rules designed to protect players, the platform, and the fairness of gameplay. By staying informed and keeping your account details accurate and secure, you help ensure a smooth experience every time you play.